1. Introduction
Tyomnaya Vishnya Pty Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tyomnaya-vishnya.com or engage with our services.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) for our international clients.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact details (email address, phone number, postal address)
- Professional information (company name, job title, industry)
- Project requirements and preferences
- Communication records and correspondence
- Marketing preferences and consent records
2.2 Technical Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Operating system
- Referring website URLs
- Pages viewed and time spent on our site
- Device information and screen resolution
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver personalized advertisements
3. How We Use Your Information
3.1 Primary Purposes
We use your personal information for the following purposes:
- Providing and delivering our urban planning and consultancy services
- Responding to inquiries and communication requests
- Processing project proposals and contracts
- Maintaining client relationships and account management
- Invoicing and payment processing
3.2 Secondary Purposes
With your consent, we may also use your information to:
- Send marketing communications about our services
- Invite you to industry events and webinars
- Share relevant industry insights and updates
- Conduct market research and customer satisfaction surveys
- Improve our website and service offerings
3.3 Legal Obligations
We may use and disclose your information when required by law, including:
- Compliance with court orders or legal proceedings
- Regulatory reporting requirements
- Professional indemnity and insurance purposes
- Fraud prevention and detection
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage (AWS, Microsoft Azure)
- Email marketing and communication (Mailchimp, SendGrid)
- Customer relationship management (Salesforce, HubSpot)
- Payment processing (Stripe, Square)
- Analytics and website optimization (Google Analytics)
All third-party service providers are contractually required to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.
4.2 Professional Partners
We may share relevant project information with:
- Architectural and engineering consultants
- Environmental assessment specialists
- Government agencies and regulatory bodies
- Legal and financial advisors
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
5. Data Security
5.1 Security Measures
We implement comprehensive security measures to protect your personal information:
- SSL encryption for all data transmission
- Multi-factor authentication for system access
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Secure data centers with physical access controls
- Regular backup and disaster recovery procedures
5.2 Data Breach Response
In the unlikely event of a data breach, we will:
- Immediately assess and contain the breach
- Notify affected individuals within 72 hours where required
- Report to relevant authorities as legally required
- Implement additional security measures to prevent future incidents
- Provide support and assistance to affected individuals
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:
- Client records: 7 years after project completion (legal requirement)
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics: 26 months (Google Analytics default)
- Financial records: 7 years (Australian tax law requirement)
- Employment records: 7 years after termination
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
- Request access to your personal information
- Correct inaccurate or outdated information
- Request deletion of your personal information (subject to legal requirements)
- Object to processing of your information for marketing purposes
- Request data portability (transfer to another service provider)
7.2 Marketing Preferences
You can manage your marketing preferences by:
- Clicking the unsubscribe link in our emails
- Contacting us directly at [email protected]
- Updating your preferences through our website
7.3 Cookie Management
You can control cookies through:
- Our cookie preference center on the website
- Your browser settings
- Third-party opt-out tools (e.g., Google Analytics opt-out)
8. International Data Transfers
Some of our service providers are located outside Australia. When we transfer your personal information internationally, we ensure:
- The receiving country has adequate privacy protections
- Appropriate contractual safeguards are in place
- We comply with cross-border data transfer requirements
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website with the revision date
- Notify you via email if the changes are material
- Provide clear information about what has changed
- Obtain new consent where required by law
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
12. Complaints Process
If you believe we have breached your privacy rights, you can:
- Contact our Privacy Officer using the details above
- We will investigate your complaint within 30 days
- If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
- For international clients, you may also contact your local data protection authority